At FashionSparrk, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes you may need to return or exchange an item. We’re here to make the process as easy and convenient as possible.
Return Guidelines:
1. Eligibility: Items must be returned within 7 days of purchase. To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached.
2. Return Process: To initiate a return, please contact our customer service team at info@fashionsparrk.com. Provide your order number and reason for return. Our team will guide you through the return process and provide you with a return authorization.
3. Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the safe return of your items.
4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to the original method of payment.
5. Exchanges: If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability. If the desired item is unavailable, a refund will be issued instead.
6. Final Sale Items: Final sale items are not eligible for return or exchange unless they are damaged or defective upon receipt.
Contact Us:
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at info@fashionsparrk.com. Our friendly customer service team is here to assist you.
FashionSparrk reserves the right to update or modify this return policy at any time without prior notice.
